What are your check-in and check-out times?
Check-in is from 15:00, and check-out by 10:00.
Do you offer early check-in?
Early check-in is subject to availability. Please contact the hotel directly.
Do you offer late check-out?
Late check-out is subject to availability. Please contact the hotel directly.
Is internet connection available?
Free Wi-Fi connection is available in all guest rooms.
The password for connection can be found in your room guide, or just ask someone at reception.
What are your guest room amenities?
Guest rooms are equipped with bath towels, face towels, bath mats, nightwear, shampoo, conditioner, body soap, and toothbrush sets.
Razors and hairbrushes are provided at the reception desk free of charge.
Is there a refrigerator in the guest room?
Guest rooms are equipped with an empty refrigerator.
Is there a safe-deposit box in the guest room?
Safe-deposit boxes are not available.
Guests are asked to look after their own belongings.
Do you have rooms with a separate bath and toilet?
The standard twin comes with a shower booth and toilet, while the premier twin has a bath with a washing space and a separate toilet.
Do you have smoking rooms?
All guest rooms are non-smoking.
A designated smoking area is available on the first floor.
Do you have large family rooms that can accommodate many adults?
The standard twin, moderate twin, and deluxe twin rooms can all sleep up to three guests. When sleeping three guests, the third guest will have to use the sofa bed.
Do you offer parking?
The hotel does not have a parking lot. Please use public transport. Unfortunately, we do not have any parking, so you will have to use a local lot. (We do not have any partner parking lots.) You can find local parking lots on our Access Information page.
Do you charge extra if my child and I sleep in the same bed?
The overnight charge is free for a child of elementary school age or younger (up to 12 years old) sleeping with you in the same bed.
An adult charge applies if your child needs separate bedding.
Is there a convenience store nearby?
There is a Family Mart convenience store just one minute’s walk away.
When do I settle the room charge?
Please settle your room charge at check-in.
What is your cancellation policy?
As a rule, cancellations are free up to 2 days before check-in.
Cancellations made 1 day before check-in will incur a 20% charge, and those made on the day of check-in an 80% charge.
No-shows will incur a 100% charge.
For group reservations of 15 guests or more, please contact your agency or the hotel directly.
For reservation plans with a separate cancellation policy, the relevant policy will apply.
Can I leave my luggage at the hotel before check-in and after check-out?
Reception will be happy to store your luggage upon request.
Note, however, that valuables are your own responsibility.
Can I send my luggage to the hotel before I arrive?
Please contact the hotel in advance.
We are happy to store your luggage until check-in, with the exception of valuables, food, and dangerous items.
Include your check-in date and reservation name on the shipping label, and address your package to the hotel.